As an organization, we remain committed to assuring excellent leadership in support of bringing our mission to life.
The Riverside Emerging Leaders Certificate is a 12 month program meeting for 3.5 hrs./month for non-LEM leaders who have the potential and interest to become a supervisor or a new frontline supervisor. Students are chosen to attend based upon submitting an application (form attached) to olieeducation@rhc.net by 12/16/2022.
Our cohort is limited to 30 Riverside staff who commit to attending 83% or more of all sessions (see the application for class dates).
The Riverside Growing Your Future Certified Nursing Assistant (C.N.A.) Apprenticeship Program is currently accepting applications (application form below).
Applications for winter 2023 semester are due to Riverside’s OD and Learning Department (email completed forms to: rhcscholarships@rhc.net ) no later than November 23, 2022.
What is the Riverside C.N.A. Apprenticeship?
Riverside is committed to helping our employees throughout their career journey and has helped Riverside employees complete their C.N.A. while maintaining their Riverside job. You can EARN while you learn.
The Certified Nursing Assistant Apprenticeship this fall is a 16 week, competency-based program in which students attend classes at Kankakee Community College and complete hands-on clinical experiences 2, 8 hour days per week for Monday and Wednesday (16 hours per week classroom/clinical time). Your registration fees, course fees, and books or related materials to attend the Kankakee Community College (KCC) C.N.A. program, if accepted into the program, are all paid and you are also paid for your 16 hours per week to attend the program by Riverside for your current position. You may continue to work in your current Riverside position while attending the program.
What happens when I finish the program?
Upon successful completion of the program’s coursework and meeting State of Illinois requirements including passing the NATCEP exam, participants become a registered State of Illinois C.N.A.
If offered a C.N.A. job at Riverside Healthcare, participants are expected to accept the position at Riverside for a minimum of 18 months or pay back the educational funding received towards his/her C.N.A. to Riverside.
Who is Eligible?
Interested Riverside employees must meet all KCC admission requirements for the C.N.A. program to be eligible to participate in the apprenticeship program and must be in good standing as a Riverside employee (good standing means the employee may not have a written warning or greater in the past 12 months). Also, he/she must have worked at Riverside a minimum of 6 months before the program starts on 1/9/2023.
When does the program start?
Orientation for the winter semester is 12/5/22 and classes/clinicals are from 1/9/2023 to 5/12/2023.
What do CNAs do?
Certified Nursing Assistants (CNA) are very important members of our Riverside healthcare team. Becoming a C.N.A. is often the first step in someone becoming a nurse. C.N.A.s are responsible for helping the entire clinical team and patients too. The compassion and skill of a C.N.A. in giving patient care helps reduce stress for those who are sick and unable to care for themselves. We employ C.N.A.s in the hospital and in our senior life areas. Being a C.N.A. is hard work—and very rewarding. It is a wonderful opportunity to make a meaningful difference in a patient’s life.
Where do I send my application when complete?
Please complete this application and note what semester you are interested in attending classes. Return applications to Riverside’s ODL Department (email rhcscholarships@rhc.net).
Please contact the OD and Learning Department at 815-935-3276 or extension 22701 for more information—You will be notified if you are selected for the program along with your leader no later than 11/29/2022.
For anyone hired to Riverside on/before 9/19/2022, we need your help.
Our 2022 Riverside Employee and Provider Engagement Survey opens 11/1 and we want to hear from YOU!
The Riverside Engagement Survey is open 11/1 – 11/23 (closes 11/23 at 11:59PM)!
Each one of you are important Riverside family members and we want to hear from you. To help us make sure Riverside is a good place to work, please complete our survey. Below are frequently asked questions about our survey, why filling out the survey is important, and how your voice matters.
Frequently Asked Questions
How will I be able to complete the survey?
There are no paper surveys. On 11/1, starting at 5am, emails will start to go out to your Riverside Outlook email. The email sender name is: Press Ganey on behalf of Riverside Healthcare (noreply@surveys.pressganey.com). The email subject line is: Riverside Healthcare Employee Engagement Survey 2022.
There is a link in the email—how do we know it’s not a phishing scam?:
The email will contain a unique to you link to the survey and is NOT a phishing scam or a test from our IT Security team. Do not forward the email; again, the link is unique to you to make sure we only complete one survey per employee. You will also NOT be asked to give any password or login information when clicking on the email link to the survey. After you click on the survey link, if you are asked for credentials (like a password), please do NOT share any information; instead, notify Information Security immediately.
What if I delete the survey email? If you do not complete the survey or delete the first email, you will get email reminders two times per week until you either complete the survey or until the survey closes (same email sender name and subject line as above).
I click on the link and the survey isn’t opening. What do I do?
Make sure you are using Microsoft Edge, Microsoft Edge Chromium, or Google Chrome as your web browser. If you would like more help, any employee may contact Press Ganey by emailing their Client Support Desk at hdesk@pressganey.com. A Press Ganey employee will respond to your email within 24 to 48 hours. Press Ganey Client Support Desk hours are Monday – Friday 7am – 7 pm.
How long does the survey take, and what kinds of questions will be asked?
This survey takes, at most, 15 minutes to complete. The survey questions cover: Culture of Safety, RMG Provider, diversity and inclusion, resiliency, and happiness with leaders, the organization, coworkers and the job itself. There also are questions required to maintain our Magnet designation (only for RNs and APRNs). Survey questions are assigned based upon your job role/department according to Human Resources as of 9/19/2022.
Will my feedback change anything?
We have also made organizational changes based upon feedback from our last survey such as: increased Riverside employee updates from our President and CEO, Phil Kambic, to keep you well-informed on questions you are asking, career development opportunities, years of service reinstatement, Attitude of Gratitude appreciation, and more.
When are results available? Survey results will be available to leaders by mid-January 2023.
Are there incentives for filling out a survey?
Departments achieving 85% or more of employees filling out a survey will earn a pizza party for their department due to exceeding our health system goal of 75%.
Is this survey confidential?
Yes. Leaders get a report for their department on how many staff filled out the survey—but will NOT know WHO filled out the survey. Riverside leaders will keep asking you to fill out the survey even if you have already done so as they watch the report on how many staff have completed the survey. Riverside leaders have no way to know who completes the survey other than a count of completed surveys. Your responses are completely confidential. Please refer to Press Ganey’s Confidentiality Statement below regarding how they protect your voice.
Who do I contact if I have more questions about this survey and how my results will be shared? Contact Riverside’s ODL Department at 815-935-3276 or extension 22702 or email questions to olieeducation@rhc.net.
Confidentiality Statement from Press Ganey
Press Ganey is the third-party vendor for the Employee Engagement Survey. We want to take this opportunity to reassure you Press Ganey protects the identity of survey respondents. They would not remain in business if they did not maintain the confidentiality of individual survey answers. All survey data is being collected at Press Ganey on their computers. Press Ganey uses a unique survey link to place survey data into the correct department and leader and to ensure data integrity (employees can only complete one survey per person). Press Ganey further safeguards confidentiality through the following measures:
Applications for these scholarships are due to rhcscholarships@rhc.net no later than midnight on Monday, 10/24/2022.
To learn more or download an application, please visit RivernetàEducation PathwaysàTuition Reimbursement & College Options/Discounts. This website provides you with one-stop shopping for scholarships, tuition discounts-and more!
Each of the scholarships listed below is made possible by donations in memory of how Riverside made a difference in their life’s journey.
In addition, the Nursing Excellence Fund remains open for applications for national nursing board certification funding and for nurses pursuing their Bachelor of Science in Nursing from an accredited college.
At Riverside Healthcare, we seek opportunities to support lifelong learning—consider applying today and send all applications to rhcscholarships@rhc.net.
What is new and exciting in the education world of Revenue Cycle? FinThrive!!
FinThrive offers a comprehensive suite of courses, assessments, labs/simulators, badges, certifications, and CE for licensed/registered revenue cycle staff. Not only does FinThrive help us grow and earn new credentials; FinThrive also helps improve Riverside revenue cycle outcomes (e.g. reducing denials).
Riverside Revenue Cycle Directors, Karen Block, Melissa Halcomb, Amber Krumwiede, and Rich Schiltz partnered with ODL Revenue Cycle Trainers to implement FinThrive with their teams starting August 1st, 2022. Each employee in those departments was asked to complete two badges to help them grow—and/or get credit for what they already know.
What are badges? Badges are credentials you attain upon successfully passing a FinThrive exam. Badge exams allow staff to test out of material (no studying ahead of time). By testing first, you only complete classes on topics you don’t know and we find, when you complete the course and learn the content—most staff pass the test and earn their badge on the second test attempt.
Each badge exam requires a passing score of 80% or greater and employees receive a badge certificate to display their professional accomplishments.
Congratulations to these Riverside Revenue Cycle Rock Stars!
On behalf of the Operational Directors and the Revenue Cycle Trainers, we are excited to announce and congratulate the following FinThrive Rock Stars that have earned a badge (or badges) as of 9/21/22.
The below individuals have successfully completed the Revenue Cycle Medical Terminology Badge:
Rylee Alcorn
Oscar Arroyo
Ruth Arseneau
Dawn Bales
Tammy Beck
Melody Blanchette
Amy Burkey
Natausha Burnham
Kelly Collins
Samantha Crater
Kati Crouse
Ashley Davis
Elizabeth Dehoog
Anthony Denault
Hana Derossett
Terri Devine
Stephanie Edwards
Tanya Edwards
Dawn Elford
Susan Emmett
Kaylyn Engleking
Donna Evans
Jessica Ferguson
Sheana Fink
Randall Fisher
Jennifer Freis
Brittany Gibson
Tammy Gibson
Jessica Grad
Melissa Halcomb
Chazz Hamilton
Kimberly Heinstra
Michelle Heintz
Andrea Holmes
Christine Hustedt
Danielle Jeter
Deserea Jordan
Ellie Kaufman
Darla Kemnetz
Tammy Kesteloot
Dawn Kinstner
Kelly Koerner
Johnette Kramer
Jody Krones
Amber Krumwiede
Elizabeth Kutemeier
Kathleen Lacy
Danita Larocque
Michelle Lavoie
Katherine Lenz
Nichole Lewis
Yaminah Lewis
Anne Lovell
Dawn Luebeck
Stephanie Lutes
Desteny Mattocks
Kaylen Mausehund
Verna Mayo
Donna Mead
Jennifer Medina
Bindu Menon
Susan Mickelson
Tammy Mills
Kayla Moliga
Lenise Mulvihill
Lisa Murphy
Carol Murray
Stephanie Murray
Leta Nelson
Denise Owen
Deborah Paulissen
Jessica Persic
Melanie Peters
Jacqueline Pittman
Jennifer Pittman
Ericka Prairie
Christy Ragain
Julie Read
Holly Regnier
Melissa Reynolds
Linda Robbins
Anna Routson
Debra Sexton
Patricia Shermer
John Solomon
Nancy Spraker
Laura Stewart
Valerie Stoltz
Ashley Taetsch
Michelle Thomas
Heidi Thomsen
Katherine Trkulja
Susan Trobaugh
Sawn Trumblay
Laurie Urbanczyk
Kristy Verthein
Amy Warburton
Amy Weiss
Regina Wille
Jenny Woodworth
Donna Zagajowski
Jessica Zarate
Caryn Zelhart
Brisa Zermeno
Heather Ziller
The below individuals have successfully completed the Revenue Cycle Compliance Badge:
Oscar Arroyo
Ruth Arseneau
Dawn Bales
Tammy Beck
Amy Burkey
Kelly Collins
Kelly Collins
Samantha Crater
Anthony Denault
Terri Devine
Kaylyn Englenking
Sheana Fink
Randall Fisher
Brittany Gibson
Natalie Graddy
Kimberly Heinstra
Christine Hustedt
Kelly Koerner
Brandie Kowalski
Amber Krumwiede
Elizabeth Kutemeier
Danita Larocque
Michelle Lavoie
Dawn Luebeck
Kaylyn Mausehund
Bindu Menon
Tammy Mills
Lenise Mulvhill
Carol Murray
Stephanie Murray
Julie Read
Anna Routson
Debra Sexton
Patricia Shermer
Nancy Spraker
Sawn Trumblay
Amy Weiss
Regina Wille
Donna Zagajowski
Each month we will be celebrating our Revenue Cycle team members’ FinThrive accomplishments!
We thrive with FinThrive!