Safe Haven went live at 8am this morning.  As previously communicated, Safe Haven replaces Verge as our event reporting software.   If you have not already completed the lesson in OLIE, please do so.   If you are having trouble with entering an event in Safe Haven, please call extension 35500, and a member of the Risk Management team will assist you.

Safe Haven can be accessed through Rivernet using the following Icon:

It can also be accessed from EPIC here:

We are currently working on the auto-population of patient information from EPIC to Safe Haven, but you can still enter an event from this route as well.

Thank you, and please call us if you need assistance.

We would like to inform you about a scheduled maintenance activity that will temporarily impact our hospital phone system. Please read the following details carefully:

Maintenance Window:

12/16 – 12/17 Start time 12am – 1am

Starting at midnight Saturday night and continuing until 1AM Sunday morning, our phone system will undergo essential maintenance. The maintenance window is expected to last for approximately 45 minutes.

Impact:

During this period, all primary phone services will be temporarily unavailable. We understand the importance of seamless communication, and we apologize for any inconvenience this may cause. Rest assured, our team will work diligently to minimize the downtime.

Action Required:

In preparation for the temporary phone system downtime, we kindly request that all departments and units take the following steps:

* Identify Backup Phones: Ensure that you and your team are aware of the location of backup phones in your respective areas. These phones are strategically placed for use during situations like this.

* Familiarize Yourself with Emergency Radios: Each unit is equipped with emergency radios for critical communication. Confirm that these radios are in working order and that staff members know how to use them.

Emergency Contact Information:

In case of urgent matters during the downtime, please utilize the emergency radios, and contact your respective unit or department leads for assistance. We appreciate your cooperation and understanding during this necessary maintenance activity.

We understand the importance of uninterrupted communication within the hospital, and we are committed to ensuring that our systems are well-maintained to meet these standards. Thank you for your attention and cooperation.

If you have any questions or concerns, please do not hesitate to contact [email protected].

Thank you for your understanding.